The Company

Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets. With 19 offices and 3,400 Murexians from over 65 nationalities, we develop and support a platform used worldwide by banks and corporations.

Join Us

Be part of a team facing industry challenges at the forefront of innovation. Thrive in a global environment where you can learn quickly and stay true to yourself.

The Team

As part of the Service Desk team, you will provide support to Murex employees in Chile and other locations, responding to inquiries via ticketing systems, phone, or chat.

Responsibilities

• Install, configure, and upgrade Windows OS and software on end-users’ workstations.
• Install and replace hardware.
• Troubleshoot issues related to emails, networks, peripherals, and more.
• Support Teams telephony and mobile devices.
• Maintain user accounts in Active Directory and assist with connectivity.
• Document processes to aid the operations team.
• Collaborate with other IT teams to resolve incidents.
• Participate in shift coverage and evolution discussions.

Who You Are

• 1+ year of service desk support experience.
• Bachelor’s degree in Information Technology or related field.
• Experience with endpoint management and Windows OS.
• Strong analytical and problem-solving skills.
• Fluency in English and Spanish is required.
• Good communication skills.

Why You Should Join Us

• Join a market leader with a 35+ year track record.
• Be part of an inclusive team with a people-first focus.
• Benefit from an international environment with global prospects.
• Enjoy top-notch medical, dental, and life insurance.

Our Commitment

At Murex, we believe in equal opportunities for all. Discrimination based on various characteristics is strictly prohibited. Our commitment to fairness and inclusivity is central to our operations.