About the Company

Culligan is the global leader in water services, utilizing expertise in science and service to deliver cleaner, safer, better-tasting water to 170 million users in 100 countries.

About the Role

The IT Manager is responsible for ensuring the stability and performance of all IT operations while leading a multidisciplinary team and driving technology initiatives. This role requires a balanced profile capable of managing day-to-day services, leading projects, engaging with business stakeholders, and implementing improvements that support organizational growth and efficiency.

Responsibilities

IT Operations Management

• Oversee daily IT operations, including infrastructure team, applications, networks, service desk, and cybersecurity.
• Ensure service availability, monitor performance, and manage SLAs and compliance.
• Lead incident, problem, and change management processes.
• Coordinate with vendors and service providers to guarantee high-quality delivery.
• Maintain business continuity and disaster recovery readiness.

Team Leadership

• Lead, coach, and develop IT teams across multiple domains.
• Set priorities, allocate resources, and balance operational tasks with project demands.
• Conduct performance reviews, ensure skill development, and promote a culture of accountability and continuous improvement.

Project & Innovation Management

• Manage and execute technology projects end-to-end, ensuring timelines, budgets, and deliverables are met.
• Evaluate and propose new technologies that improve efficiency, user experience, and business value.
• Build business cases, manage risks, and ensure governance and alignment with corporate strategy.
• Champion automation, digital tools, and process optimization initiatives.

Business Partnership

• Serve as the primary point of contact between IT and business areas.
• Translate business needs into IT requirements and solutions.
• Communicate progress, risks, and impacts to leadership and stakeholders.
• Drive user satisfaction and strengthen IT’s role as a strategic partner.

Security, Compliance & Standards

• Ensure adherence to corporate cybersecurity policies and controls.
• Coordinate audits, remediation plans, and compliance requirements (SOX, ISO, GDPR, etc.).
• Promote secure practices across operations and projects.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 5–10 years of progressive experience in IT operations and project management.
• Proven experience leading technical teams in corporate or multinational environments.
• Experience managing vendors and external service providers.
• Fluent in English.

Required Skills

• Strong knowledge of infrastructure, cloud environments, networks, enterprise applications (ERP/CRM), and integrations.
• Familiarity with ITIL processes and service management best practices.
• Understanding of cybersecurity fundamentals and risk management.
• Working knowledge of project management methodologies (Agile, Scrum, PMP preferred).
• Familiar with M&A projects and environments with several platforms and ERPs.
• Excellent communication and stakeholder management abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to prioritize effectively under pressure.
• Experience preparing budgets, forecasts, and investment cases.