Role Overview

This position is tailored for a support engineer adept at navigating intricate challenges involving unclear contexts and conflicting evidence. You will be responsible for identifying root causes of technical issues and providing efficient resolutions.

Our Innovative Approach

Unlike traditional support roles that rely on queues and templates, we empower human expertise to handle the most challenging technical problems, while AI manages standard inquiries.

Key Responsibilities

• AI-Enhanced Customer Issue Resolution: Tackle complex escalated cases through hands-on troubleshooting paired with AI that you validate and guide.

What You Will Not Experience

• Extended onboarding; proficiency across multiple products expected within the first month.
• Dependency on management for problem resolution; independent thinking is crucial.

Basic Requirements

• Minimum of 2 years in a technical role, including support or engineering positions.
• Proficiency in REST API, JSON, and command line usage.
• Experience with generative AI platforms in a technical context.
• Fluent in English, available full-time during specified hours.

Nice-to-Have Qualities

• Experience in enterprise software or B2B SaaS environments.
• API diagnostics skills with tools like Postman.
• Capability to troubleshoot various technology stacks, not limited to a single product.

About Trilogy

Join a company that has been a leader in innovation for three decades. Our focus is on developing top talent and creating beneficial customer-facing technologies.

Working With Us

This full-time position offers $30 USD/hour, equating to $60,000 USD/year, with weekly payment periods.