Role Objective

Provide end-to-end IT hardware lifecycle services including imaging, secure logistics, diagnostics, repairs, storage, and certified data wiping for the client’s workforce laptops. Ensure every touchpoint is secure, documented, and SLA-driven.

Key Responsibilities

1. Imaging & Build (Windows 11): Perform clean installations on laptops using the client’s golden image/build guide.
2. Secure Data Erasure: Wipe returned laptops with Blancco and escalate non-erasable drives.
3. User Laptop Pickup: Schedule collections, verify identity, and capture handover details.
4. Laptop Delivery/Redeployment: Deliver prepared laptops, ensure successful adoption, and record proof of delivery.
5. Diagnosis & Repair: Conduct hardware and software diagnostics, replace components following client approval.
6. Warehouse Receiving & Storage: Inspect devices, maintain records, and ensure proper storage.
7. Documentation & Reporting: Keep comprehensive device-level records.
8. Compliance, Security & HSE: Enforce confidentiality and safety procedures at all times.

Required Qualifications & Experience

• 1-3+ years in desktop/support/field engineering, imaging, and hardware repair.
• Experience with Windows 11 deployment and data erasure tools (preferably Blancco).
• Valid driver’s license and ability to travel as scheduled.

Core Skills

• Hardware diagnostics & FRU replacement.
• Strong documentation discipline and customer service skills.
• Time management and attention to detail.

Working Conditions

• Standard business hours with flexibility and moderate physical activity required.