About The Role

As an Implementation Specialist within Uber for Business, you will be responsible for managing large LATAM-wide initiatives to increase product adoption and penetration in our main markets with top clients.

You will completely lead the execution of post-sales and adoption programs while retaining and driving revenue through adoption and cross-selling strategies.

Our product expertise will make you uniquely qualified to share best practices and recommendations with internal teams, aiming for an extraordinary customer experience and revenue growth through account penetration and adoption!

This is a hybrid role—our team collaborates in person in our incredible office in Santiago 3 days a week. We encourage employees to work from the office on additional days if desired.

What You'll Do

The Implementation Specialist will be responsible for:

• Onboarding customers to our Uber for Business dashboard
• Ensuring they can effectively utilize the platform to manage their employee trips, expenses, and other related activities.
• Interacting with team members to execute the best implementation strategy with customers.
• Retaining and driving revenue within top clients through adoption and cross-selling strategies.

What You'll Need

• Outstanding organizational skills and the ability to balance attention to detail with swift execution.
• Strong communication and interpersonal skills to interact effectively with clients and team members.
• Basic analytical skills that integrate an analytical mindset with a commercial approach.
• Patience and problem-solving skills for addressing issues during the onboarding process.
• Ability to explain complex features clearly and concisely.
• A customer-centric mindset focused on ensuring a seamless onboarding experience.
• Proven experience guiding customers through the onboarding process of a SaaS platform.
• Experience in providing training sessions and creating support materials, such as user guides and FAQs.
• Spanish & English proficiency.