About The Role

At Uber for Business (U4B), we are simplifying the way companies move their employees, guests, and logistics. As an Implementation Lead, you will own the end-to-end launch strategy, execution, and initial post-launch onboarding for top client accounts across the region.

In this role, you will act as a strategic project manager and technical consultant, collaborating closely with Account Executives and Client Onboarding teams to maximize platform adoption, active user usage, and long-term Gross Bookings (GBs).

You will bridge the gap between sales closing and customer value realization, transforming client operational needs into tailored implementation plans and risk-mitigation strategies.

Hybrid Work Environment

This is a hybrid role - our team collaborates in-person out of our incredible offices three days a week. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

• End-to-End Ownership: Lead end-to-end launch success across accounts.
• Post-Launch Performance: Monitor adoption and key metrics for 2-4 months post-launch.
• Cross-Functional Handoff & Alignment: Enforce structured AE-IL handoff protocols.
• Technical Onboarding: Guide and complete technical account configurations.
• Product Expert & Advisor: Serve as a trusted product specialist.
• Operational Readiness: Complete administrative setups and finance applications.
• Influence & Trust: Lead internal and external stakeholders through active project management.
• Client Enablement: Design scalable training collateral and host interactive sessions.
• Voice of the Customer: Collect client feedback during onboarding.

Basic Qualifications

• Bachelor's Degree
• 5+ years of client-facing experience.
• Bilingual Proficiency: Fluent in English and Spanish.
• Proven Project Management Track Record.
• Data-Driven Mindset.
• Strong prioritization skills.
• Outstanding interpersonal skills.

Preferred Qualifications

• CRM & Tools Expertise.
• Technical Savviness.
• Project Management Certification.
• Change Management Experience.
• Scalable Onboarding Experience.

Skills

• Project Management & Execution
• Technical Depth & Systems Expertise
• Influence, Communication & Stakeholder Engagement
• Data Analysis & Performance Storytelling
• Accountability & 'Go Get It' Mindset

Join Us

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact and energized by challenge, we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation. Explore our benefits.

Offices remain key to collaboration at Uber. Employees must spend at least 50% of their time in-office unless approved for full remote work.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.