Job Summary{​{:}} Staff4Me is seeking a Bilingual Helpdesk NOC Analyst who is proficient in both Spanish and English. In this role, you will provide first-line technical support to ensure the availability and performance of our clients' IT systems. You will be responsible for monitoring network performance, addressing incidents, and delivering exceptional customer service in both languages

.Key Responsibilities{​{:

}
• } Monitor network operations and manage incidents through a ticketing syst
e
• m Provide bilingual technical support to clients via phone, email, and ch
a
• t Troubleshoot and resolve issues related to networks, servers, and workstatio
n
• s Escalate complex issues to the appropriate technical teams while maintaining communication with clien
t
• s Document all interactions and resolutions in the ticketing system accurate
l
• y Conduct regular system checks and maintenance to ensure optimal performan
c
• e Assist in the development and updating of technical documentation and procedur
e
• s Work collaboratively with team members to improve service delivery and customer satisfacti
o
• n Participate in training sessions to stay current with industry trends and technologi
e

s Requirements{​{

:
• }} Bilingual proficiency in Spanish and English (both written and verbal) is essent
i
• al Previous experience in a helpdesk or technical support role is prefer
r
• ed Strong analytical and problem-solving abilit
i
• es Excellent communication and interpersonal ski
l
• ls Familiarity with remote support tools and ticketing syst
e
• ms Basic understanding of networking principles and IT syst
e
• ms Relevant certifications (e.g., CompTIA A+, ITIL) are a p
l
• us High school diploma required; Associate's or Bachelor's degree in a related field is prefer
r

ed Requireme

n
• ts Bilingual proficiency in Spanish and Engl
i
• sh Previous experience in a helpdesk or technical support r
o
• le Strong analytical and problem-solving abilit
i
• es Excellent communication and interpersonal ski
l
• ls Basic understanding of networking principles and IT syst
e
• ms Relevant certifications (e.g., CompTIA A+, ITIL) are a p
l
• us High school diploma required; Associate's or Bachelor's degree in a related field is prefer
r

ed Benef

its- Competitive salary and benefits packa

ge.- Opportunity for growth and career developme

nt.- Training and support to enhance technical and customer service skil

ls.- Work in a dynamic and multicultural environme

nt.

• Nivel de antigüedad: Sin experiencia
• Tipo de empleo: Jornada completa
• Función laboral: Tecnología de la información
• Sectores: Tecnología, información e internet