Title:

Head of Claims, LATAM

Company:

Everest Insurance Chile

Job Category:

Claims

Job Description:

Everest is a leading global Reinsurance and Insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout its history, Everest has maintained its discipline and focus on creating long term value through Underwriting excellence and strong risk and Capital Management.

Everest Insurance is a growing division of Everest Group. In Latin America (LatAm) it writes multiple lines including Financial Lines, Property, Energy, Marine, Casualty and A&H.

Role Purpose:

The role leads the LatAm Claims organization across all Lines of Business. The primary purpose of this role is to support the development and execution of Everest’s business strategy through the creation and delivery of Claims solutions, capabilities, and services. The role holder is a member of the Global Claims Executive team and and partners closely with the Head of LatAm Insurance, senior underwriters and country leadership

Key Accountabilities:

Strategic

• Leadership of Claims within LatAm
• Provision of claims management services within LatAm.
• Develop and execute strategies to ensure that the LatAm Claims function meets business targets and plans
• Contribute to the development of Global Claims Strategy
• Personal oversight of large and complex losses and systemic claims issues
• Partner with Regional and Product leadership to ensure effective communication and integration of Claims capabilities and insights to drive business plans and outcomes
• Lead, build and manage Claims teams which will enhance the delivery of strategic goals
• Market facing role, promoting Everest brand and capabilities within LatAm
• Business development and execution of annual business planning
• Provide services and Claims solutions to support client’s most complex risks and challenges
• Broker and customer relationship management for LatAm to support the retention and acquisition of business
  
  
  

Operational

• Provide management and oversight of LatAm Claims working closely with the Global Head of Claims and central Claims support functions
• Ensure that team performance meets or exceeds corporate standards and customer needs
• Ensure the capture, creation and analysis of data to ensure that claims performance and trends are understood and effectively communicated to all stakeholders
• Effective management of expenses to ensure that Everest maintains its competitive advantage
• Creation of annual Claims budget and forecast based on claim forecasts and staffing models
• Monitor, report, and analyse Claims performance against plan / budget / forecast
• Carry out Claim Quality Assurance processes as necessary to ensure policies and procedures are being followed
• Manage the performance of TPAs and panel service providers and ensure that an audit strategy is in place and executed for service providers
• Ensure all claims handlers are operating within their authorities
• Ensure compliance with policies, procedures and controls to meet all regulatory and corporate governance requirements, whether internal or external
  
  
  

People

• Build and develop a team which can deliver strategic goals outlined either above or by executive management
• Align, empower, and influence others through ideas, encouragement, and insight
• Goal setting, performance evaluation and management of direct reports
• Evaluation of training needs
• Remuneration recommendations
• Keep leadership and HR apprised of any HR issues that arise, including any disciplinary actions that may be necessary
  
  
  

Skills & Abilities

• A highly credible Claims leader
• Experience of building and executing strategic plans to develop a Claims organization
• Extensive knowledge and experience in managing claims portfolios across multiple lines of business
• Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
• Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
• Ability to adapt and embrace change, solutions driven
• Tenacity and decisiveness, with the courage to take risks
• Strong interpersonal skills and demonstrates respect for the opinions of others
  
  
  

Professional qualifications and experience:

• A degree educated professional, preferably with Insurance or other qualifications relevant to the role.
• Demonstrable experience in commercial and specialty claims of multiple classes within LatAm
• Demonstrable experience in progressive and innovative Claim solutions
• Extensive knowledge and experience in managing and building Claims teams and competencies across multiple product lines
  
  
  

Competencies:

As a leader of Claims must champion the Everest Insurance Culture:

• Collaboration: Open and transparent communication with customers and colleagues
• Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals
• Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
• Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors.
• Humility: Caring and respectful approach to service colleagues, customers, and the community.
• Leadership: By example, every day.
  
  
  

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clients/customers. The Company's success and that of our employees begins with these values. All employees are expected to support and exhibit these values in their interactions with others and through their day-to-day responsibilities.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
  
  
  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

Regular

Time Type:

Full time

Primary Location:

Santiago, Chile

Additional Locations:

Bogotá, Colombia, Mexico City, Mexico, Miami, FL

GDPR Privacy Notice | Everest (everestglobal.com)

• Nivel de antigüedad: Director
• Tipo de empleo: Jornada completa
• Función laboral: Ventas y Desarrollo empresarial
• Sectores: Seguros