YOUR NEXT CHALLENGE

Responsibilities:

1. Client Relationship Management

• Build trusted relationships with HR, procurement, and executive sponsors.
• Conduct quarterly business reviews and develop strategic account plans.
• Monitor KPIs on usage, satisfaction, and workforce coverage.

2. Growth & Retention

• Identify expansion opportunities across additional products, employee segments, or legal entities.
• Support contract renewals and coordinate re-bids for public or regulated clients.
• Track and mitigate churn risks through proactive account management.

3. Cross-Functional Collaboration

• Liaise with Tender, Legal, Product, and Merchant teams to ensure solution feasibility and delivery.
• Maintain up-to-date documentation in Salesforce for forecasting and renewal management.

YOU ARE A MATCH IF...

Education:

• Bachelor's or Master's degree in Business, Strategy, HR, or Public Administration.

Work Experience:

• 5+ years in enterprise account management or strategic customer success.
• Background in SaaS, HR platforms, or benefits services.
• Experience with public procurement frameworks and multi-stakeholder management.

Skills & Certifications:

• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
• Good organizational skills and ability to manage multiple commercial activities simultaneously.
• Strong virtual and in-person communication capabilities.
• Proficiency in Microsoft 365 tools.
• Knowledge of full-cycle sales methodologies is considered an advantage.

Languages:

English is considered an advantage.

Working Conditions:

Hybrid working environment.

Competencies:

Enterprise Account Planning & Execution, Platform Adoption & Engagement Expansion, Renewal Forecasting & CRM Management (Salesforce), Tender & Re-Bid Coordination, Merchant Ecosystem Oversight.