Work Schedule

Rotational days/weekends

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Main Activities / Responsibilities

Performs all Service Activities for ThermoFisher equipments, according to internal rules and customer regulations

Ensure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectations and making them successful by using TMO instruments. Actively promote our contract products.

Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

Is responsible to manage and use the companies assets provided, such as potential Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, eventually Company Car, Manuals etc.

Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leaders, others).

Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

Ensure alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

Make informs of work done

To fill the information about services in CRM Sales Force, and send the CAS (Surveys) to customers of all the services done

Minimum Requirements/Qualifications:

• Professional background in Electronics/Chemistry/Engineering or related subjects
• Minimum 3-5 years experience servicing analytical equipment or equivalent applications specialist experience.
• Travel time and customer visit will be requesting > 80% of working time.
• Strong problem solving skills
• Good verbal and written communication skills, ability to work across all levels, functions and regions
• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
• Excellent inter-personal, self-motivational and negotiating skills
• PC skills
• Driving License
• Willingness to travel (up to 4 weeks) mainly within the appointed region but frequently as well through Latin American Territory. For training or special calls, international traveling is required.
• Ability to self-manage your activities and activities with clients
• Good English skills, both verbal and written
  
  

Non-Negotiable Hiring Criteria:

• Driving License
• Willingness to travel mainly within the appointed region
• Good English skills, both verbal and written