About The Role

We are looking for a specialized case management partner with experience conducting workplace investigations and two-party mediations. The ideal candidate will be able to analyze all types of employee concerns and quickly develop targeted actions that are considerate of workplace policies, the needs of our employees, and their organization.

Qualified candidates for this role must have a minimum of 6 years of hands-on experience in a high-volume case management role. Top candidates will articulate how their critical thinking skills have allowed them to consistently navigate complex people and employment issues.

What The Candidate Will Do

• Managing the relationship with the Union in Chile (in partnership with the HR Business Partner and ER Director),
• Coordinating and advising the HR teams on matters related to employees' representation, in compliance with local social legal regulations,
• Liaising with the relevant stakeholders (HR, Legal, Operations, Communications) to prepare and execute various projects (coordination, risk management, and alignment) and deploy programs and policies
• Managing collective consultation processes in the region, including towards the relevant public authorities,
• Ensuring Uber's compliance with social relations regulations in LatAm countries, mainly Chile, Mexico, and Argentina
• Manage ELR cases within our global process involving interpersonal conflict and/or allegations of misconduct (e.g., harassment, discrimination, bullying, retaliation, etc)
• Improve the bandwidth of ELR Director and Latam to support the business in other key areas (climate surveys, data trends analysis and action planning, and manager training)
• Analyze context, facts, and documentation gathered within ELR's case management process to develop balanced recommended actions that address any misconduct and restore damaged relationships;
• Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
• Support leaders in Latam in the roll-out of reorganizations and/or policy changes in Latam.
• Actively support or lead ELR priority projects
  
  

Basic Qualifications

• 6+ years of solid experience with Collective Bargaining negotiation process, Works Councils, and workplace investigation process (case management)
• Significant case management (workplace investigations) capabilities paired with a thorough understanding of HR principles, concepts, policies, and standards
• Labor employment knowledge, mainly for Chile, Mexico and Argentina
• Industrial Relations background/ experience with Collective Agreement negotiation process
• Knowledge of local laws and regulations, enabling ELR ( employee and labor relations) to operate more independently from Employment Legal ;
• Fluent Spanish and English
• Advanced written and verbal communication skills; must be an impactful and persuasive communicator at all levels of the organization
• Skilled negotiator and a good stakeholder manager
• Able to influence others, confident, and assertive
• Able to express legal topics in a clear, concise, and pragmatic manner
  
  

Preferred Qualifications

• Strong analytical skills
• Structured, rigorous, and detail-oriented
• Project management skills