We are looking for an experienced Director of Delivery Management to oversee and elevate the service delivery operations across multiple organizational sectors.

The ideal candidate will focus on project and program execution, strengthen project governance, and nurture key relationships with stakeholders to achieve strategic business goals. This role requires a forward-thinking approach to managing holistic delivery frameworks, integrating advanced technologies, and driving continuous improvements.

Responsibilities

• Manage programs, projects, and divisions within organizational delivery management
• Maintain project governance while engaging executive leadership effectively
• Communicate project progress and critical milestones with stakeholders, ensuring alignment with organizational goals
• Promote adherence to best practices for service delivery
• Lead initiatives to implement new industry trends across delivery operations
• Foster strategic relationships with high-value clients
• Design tailored service delivery frameworks to satisfy client requirements
• Allocate resources strategically to oversee and improve service delivery systems
• Cultivate a culture that prioritizes ongoing process improvement in service delivery
• Implement risk management strategies to mitigate disruptions
• Establish training initiatives to enhance team proficiency and expertise
• Ensure compliance with client standards and regulatory guidelines
• Introduce advanced technologies to elevate service performance and efficiency
• Facilitate clear and accurate organizational communication at all levels
• Analyze and revise service delivery metrics and performance indicators to meet business objectives
  
  
  

Requirements

• 12+ years of IT experience, including 8+ years in service delivery or project/program management
• Proficiency in managing large teams or overseeing complex projects
• Competency in addressing multifaceted and high-pressure scenarios effectively
• Excellent record of developing visionary strategies and cohesive delivery models
• Extensive background in planning, promoting, and implementing delivery concepts
• Skills in creating high-impact service delivery frameworks
• Expertise in applying service delivery methodologies, best practices, and protocols
• Capability to design and execute comprehensive service delivery systems
• Strong ability to mentor and guide teams toward achieving optimal results
• Proven experience managing the full lifecycle of a delivery organization: acquisition, development, and quality enhancements
• Familiarity with resolving lifecycle challenges, addressing competing demands, and balancing priorities
• English fluency at a minimum of C1 level proficiency
  
  
  

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn