Client & Program Strategy

• Design and implement workforce solutions aligned with client goals and market conditions.
• Build and maintain strategic relationships with senior client stakeholders.
• Lead Quarterly Business Reviews and provide executive-level insights.
• Partner with internal teams and vendors to ensure seamless delivery.
• Manage client escalations swiftly and professionally, maintaining confidence and positive engagement.

Recruitment Delivery

• Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
• Align Talent Acquisition Partners to client specializations and forecast resource needs.
• Drive sourcing innovation and optimize attraction channels.
• Monitor and improve candidate experience and satisfaction.
• Partner with the Delivery Director to align delivery performance with strategic objectives.

Operational Excellence

• Manage budgets and profitability targets across client programs.
• Analyze recruitment metrics and market intelligence to inform decisions.
• Track and report on operational metrics including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.
• Analyse recruitment data to identify trends, risks, and opportunities for improvement.
• Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboards.
• Ensure compliance with contract terms, audit standards, and operational policies.
• Support bids and proposals with strategic input and delivery expertise.
• Lead teams of Talent Acquisition Partners, Team Leaders, and support staff across multiple programs.
• Provide coaching, mentoring, and performance management.
• Set and review team objectives, ensuring alignment with strategic goals.
• Foster a collaborative, high-performance culture and drive engagement.
• Make decisions on hiring, terminations, and merit adjustments.
• Promote knowledge sharing and continuous development.

Qualifications

• 6-8 years of Manager experience in Talent Acquisition/Delivery.
• Experience overseeing client relationships and delivery (P&L exposure).
• Experience leading regional team operations.

About Us

At Talent Solutions, part of ManpowerGroup, we empower people to unlock their potential at every stage of their career. We connect candidates with opportunities at world‑class organizations while providing access to learning, development, and coaching that supports long‑term, meaningful work.

Through our global reach and local expertise, we offer a collaborative and inclusive environment where people can grow, contribute, and build sustainable careers today and into the future.