🔑 Your Role

As a Customer Support Specialist, you will be the first voice customers hear when they reach out — serving as the friendly, knowledgeable guide who helps vehicle sellers understand the listing process and answers their questions confidently.

• Answering incoming customer calls professionally.
• Guiding customers through each step of the listing process.
• Locating customer accounts and providing context-aware support.
• Monitoring and responding to customer support emails.
• Documenting every customer interaction in the CRM accurately.
• Communicating with Listing Representatives for follow-ups.
• Escalating complex situations when necessary.

✅ What You'll Need

• Excellent verbal and written English communication skills.
• A friendly and customer-focused personality.
• Experience handling high volumes of calls.
• Strong CRM proficiency.
• Ability to multitask effectively.
• Strong attention to detail and organizational skills.
• Problem-solving instincts.
• Previous experience in customer service or related fields.
• Full availability for the required schedule.

💼 What We Offer

• Competitive salary in USD.
• 10 paid vacation days plus U.S. federal holidays.
• 100% remote work.
• A stable environment in a high-growth platform.
• Collaborative culture valuing communication skills.

Ready to Apply?

Apply now to guide customers through transactions, bringing warmth and professionalism to every interaction. A short video question will be part of our screening process.