• Client Industry – Telecom
• Job Title – Customer Success Manager – Telecom
• Type - Outsourced
• Work Location – Dubai
• Mandatory – 8–10 years of experience in Customer Success or Account Management within the Telecom or Networking industry.

Responsibilities:

• Manage post-sale onboarding and ensure smooth implementation of enterprise solutions.
• Drive product adoption by aligning solutions with customer business needs and use cases.
• Own customer renewals and proactively manage churn risks.
• Identify upsell, migration, and upgrade opportunities based on usage and customer insights.
• Introduce new products and support customer value management (CVM) campaigns.
• Monitor customer health, engagement, and performance metrics.
• Collaborate with internal teams including Sales, Product, Marketing, Pricing, and Operations.