Overview of the Opportunity

ZeroFox is seeking a Customer Success Manager (CSM) to build and maintain post-sales relationships with customers spanning various industries. The CSM will deliver value by acting as a trusted technical advisor and support contact.

Role and Responsibilities

• Partner with a broad range of customers, ensuring high-quality engagement and success.
• Create curated customer experiences using the ZeroFox platform.
• Refine scalable enablement programs and build customer champions.
• Provide guidance as a subject matter expert to maximize platform usage.
• Act as a liaison for technical support requests and configuration changes.
• Design innovative solutions using ZeroFox’s platform integration capabilities.
• Deliver web-based training to enhance organizational adoption.
• Identify opportunities for expanded ZeroFox usage across functions.
• Serve as a frontline resource for customer inquiries.
• Engage ZeroFox resources to resolve customer issues promptly.
• Collaborate with internal teams to streamline customer experiences.
• Maintain knowledge of ZeroFox service options and document best practices.
• Provide consultations to align solutions with customer goals.

Required Qualifications and Skills

• Minimum of 3 years experience in a related role.
• Familiarity with SaaS platform configuration and maintenance.
• Experience in customer advocacy in post-sales contexts.
• Proven ability to manage support engagements successfully.
• Strong written and verbal communication skills in English.
• Excellent analytical and problem-solving abilities.
• A customer service-oriented mindset with a focus on teamwork.

Desired Qualifications and Skills

• Knowledge of data analytics and reporting.
• Experience with tools such as JIRA, SQL, and Salesforce.
• Bachelor’s or graduate degree in a relevant field.
• Certifications like CISSP or CISA are a plus.
• Adaptability to change and a drive for improvement.

Benefits

• Opportunities for professional development within our Digital Risk Protection platform.
• Competitive compensation and PTO.
• Health insurance coverage.
• Catered lunches for in-office employees.
• A supportive work environment that values employee feedback.
• Regular team bonding events to foster a strong culture.

Equal Opportunity

We are committed to building a diverse team that reflects a variety of backgrounds and perspectives. We uphold equal employment opportunities without discrimination based on personal characteristics.