Customer Success Associate

Location: Santiago, CL. Hybrid mode.

Want to become part of something BIG? Join Andes STR’s team and become part of the next big thing. We are revolutionizing how people invest in short-term rentals and growing rapidly! We're backed by large VCs who were early supporters of companies such as Airbnb, Tesla, SpaceX, Palantir, Grubhub, Slack, Uber, and Lyft, and we’re heading in that direction FAST. We won 1st place in the 25th New Venture Challenge at the University of Chicago (the world’s largest university-level accelerator), were featured in Built In Austin’s “The Future 5 Of Austin Tech” startups, and have received coverage by top outlets such as the WSJ, Bloomberg, Diario Financiero and more.

Position Summary:

We are seeking a proactive and organized Customer Success Associate to join our team and support various tasks related to property management and owner interactions. In this role, you will take ownership of the properties and ensure their optimal performance. You will communicate with property owners, assisting the team in addressing their questions and concerns regarding financials, revenue performance, and operational aspects of their properties. The associate will help improve the customer experience by organizing resources, resolving issues efficiently, and enhancing property-level guest experiences. This position will report to the head of the Customer Success department. You will have the opportunity to work with an international team and cater to markets worldwide, gaining valuable experience in a global setting.

The ideal candidate should be a strong communicator in both Spanish and English, solution-focused, and capable of working across different business units at Andes. The associate will also assist in maintaining up-to-date owner contracts, enacting listing updates, and executing loyalty programs.

Responsibilities:

• Act as the owner’s representative to Andes, and communicate opportunities for improvement to other departments to enhance performance that delivers results for clients.
• Act as the visible face of Andes to the owners, maintaining comprehensive knowledge of each property
• Assist in communicating with property owners to address their questions and concerns
• Help organize resources to formulate comprehensive responses to owners
• Support the resolution of owner issues with speed and efficiency
• Aid in reducing the time salespeople spend on handling owner issues
• Help enact updates for listings in collaboration with Revenue Management & Digital Operations
• Enable the onboarding process to flow, through owner updates and assistance to other departments
• Support the execution of loyalty programs for owners
• Assist in keeping owner contracts up-to-date and well-managed
• Keep track of “special cases” that need to be controlled outside normal operations (owner statements, furnishing payments, etc.)
• Help manage the P&L of the properties and ensure their profitability



Qualifications:

• Degree in Business Administration, Service Administration, or similar fields.
• Work experience: 0 - 3 years
• Strong written and verbal communication skills in both Spanish and English
• Highly organized and proactive in creating solutions
• Ability to keep track of inquiries from owners
• Analytically inclined – able to understand various parts of operations (e.g., revenue management, guest marketing, physical management, digital operations, owner’s financial statements) to answer questions for owners

If this is your profile and you are excited about this opportunity, please send us your updated resume and a brief email explaining why you are the ideal candidate to natalia@andstr.com

About Andes STR

Join Andes STR’s team and become part of the next big thing! We are revolutionizing how people invest in short-term rental (STR) property and growing rapidly.

We are on a mission to transform STRs into an asset class that’s easy to invest in and widely available to anyone who’s interested. Our vision is to accelerate the transition to a future where people live mostly in STRs.

Andes STR offers investors smart and turnkey Short-Term Rental (“STRs”) investments. We use our proprietary technology to offer data driven, stress-free, and profitable real estate investments that generate passive income.

Founded in 2019, we're a PropTech startup backed by some of the largest US VCs: our investors were early supporters of companies such as Sonder, Tesla, SpaceX, Palantir, Grubhub, Slack, Uber, Lyft, among many others, and we’re heading in that direction FAST. Most recently, we won 1st place in Ed Kaplan's 25th New Venture Challenge and were featured in Built In Austin’s “The Future 5 Of Austin Tech” startups.