8 días
Expira 24/08/2025
Customer Solutions Manager
Customer Solutions Manager
The Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.
At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world.
Key responsibilities:
Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development.
- Identify cross vertical value elements when bundling products on area level (both standard & customized).
- Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development.
- Work with product teams to develop solutions by providing customer insights, captured from frontline and client engagements.
- Lead, facilitate and project manage value proposition and the corresponding solution development with clear governance and project management.
Scale & Apply solutions: Bundling of global and local value propositions into relevant customer solutions.
- Do resource prioritization – Assess customer needs against Maersk capability to develop a solution.
- Bundle products, replicate solutions and scale up existing solutions.
- Ensure the value proposition is completed and in good standard before submitted to customer.
- Support the communication and adoption of scalable value propositions from the CEN Global Customer Solutions team.
Institutionalize: Thought Leadership, Collaboration & Best practice sharing.
- Develop customer use cases based on vertical insight to drive growth.
- Build a library of successful value propositions and share best practices.
- Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals.
We are looking for:
- Solution design experience, across logistics product portfolio.
- Customer-centric approach to identifying customer needs.
- Sales skills.
- Can work with stakeholders across the globe and ensure their buy-in when driving new ideas.
- Min. Degree in Industrial engineering, International Business, Supply Chain and Logistics.
- Design thinking and Project management background.
- Logistics and Supply chain expertise, Sales experience.
- Analytical and logical mindset to solve complex problems.
- Comfortable addressing ambiguity.
- Strong sense of ownership and accountability.
- Creative and inventive mindset.
- Functional management skills & influencing skills.
- English Fluency.
Diversity Commitment
Maersk is committed to a diverse and inclusive workplace. We embrace different styles of thinking and welcome applicants from all backgrounds.