A multinational company in the industrial sector is looking for a "Customer Services & Supply Chain" professional to join its team in Santiago (working from the Quilicura district).

Main objective:

This position will ensure accurate order entry for all customers within specific areas of responsibility. This includes reviewing customer orders (pricing, terms, sales, delivery, and payment), product allocation, pick slip generation, printing, invoicing, and shipping documents.

Supply chain management, including placing purchase orders to factories/suppliers, is also part of the role.

JOB RESPONSIBILITIES

1. Receive, enter, and confirm orders from various customers in SAP.
2. Check that the customer order matches the offer, price list, or contract; if not, inform the sales team and the customer.
3. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable.
4. Check with the finance department for credit limits or unpaid invoices before entering new orders.
5. Create purchase requisitions, purchase orders, or work orders in SAP if needed for suppliers or factories.
6. Track product availability and confirm delivery time; if not available, inform the customer and reschedule the order.
7. Share delivery information and arrange shipments with stakeholders (air, sea, and drop shipments).
8. Consolidate all export documents.
9. Maintain records for consignment stock if required.
10. If managing a warehouse, maintain appropriate stock parameters such as reorder points and safety stock. Inform factories of any changes or deviations from the budget or forecasts.
11. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP.
12. Manage product phase-in/phase-out according to commercial strategy and propose alternative solutions to customers if needed.
13. Handle general inquiries and communicate with customers or vendors regarding pricing, delivery status, shipping information, and discrepancies.
14. Ensure all commission orders strictly follow documentation procedures.
15. Maintain and store order files and all documents with each modification for traceability.
16. Monitor backlog/open orders and alert if any issues arise. Regularly update customers and sales teams on the status.
17. Manage customer claims for returned goods and prepare necessary documents to identify and track the claim.
18. Handle claims with TSC/Logistics. Check contract conditions and issue credit notes if necessary or send replacement products.
19. Perform other tasks assigned by the Customer Service Manager.

REQUIREMENTS

1. Professional degree in Business Engineering, Logistics Engineering, International Trade, or equivalent.
2. At least 4 years of experience in inventory analysis and stock control.
3. Intermediate to advanced English skills (spoken and written) – mandatory.
4. Availability to work 100% on-site in the northern area of Santiago.
5. Class B driver's license.
6. Must reside in Santiago, Chile.