About the client:

Our client, a personal injury law firm based in the U.S., is seeking a Customer Service Representative to join their team. The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction.

About the role:

As a Customer Service Representative , you will serve as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. This role involves managing client communications, assisting with administrative tasks, and supporting the intake manager and legal team. The ideal candidate will be organized, empathetic, and able to handle sensitive client matters with discretion.

U.S. Law Firm Experience Is Required.

Personal Injury experience is a plus.

What you’ll be doing:

• Handle inbound and outbound calls with professionalism and empathy.
• Assist clients by answering questions, scheduling appointments, and providing case status updates.
• Document client information accurately into the firm’s case management system.
• Support intake and legal teams with follow-ups and administrative tasks.
• Escalate urgent client matters to the appropriate team members.
• Provide excellent customer service to ensure clients feel valued and supported throughout the legal process.
  
  

Who are we looking for?

• 1+ year of experience in customer service, call center, or administrative support roles; law firm experience is a plus.
• Strong communication skills in English (both verbal and written).
• Ability to multitask and work efficiently in a fast-paced environment.
• Self-motivated with the ability to work independently.
• Proficient in Microsoft Office and quick to learn case management or CRM systems.
• Professional phone etiquette, empathy, and strong attention to detail.
  
  

Position: Customer Service Representative

Remote Status: Fully Remote

Preferred Location: Latin America

Working Hours: 9 am - 6 pm EST

Holidays: US Federal Holidays

Salary: USD 700 to USD 1000 per month

Internal Job ID: 0856