About The Role

The Customer Service Coordinator will oversee the coordination of customer service processes, ensuring activities are compliant and effective.

Key Responsibilities

• Act as the primary point of contact between Novartis and the external Customer Service provider, ensuring compliant execution of processes.
• Coordinate end-to-end customer service activities, from purchase order receipt through delivery and invoicing.
• Oversee customer order processing in SAP, ensuring accuracy and adherence to agreed procedures.
• Monitor service performance through key performance indicators and operational reviews.
• Review billing activities to ensure timely invoicing.
• Partner with cross-functional teams to resolve operational challenges.
• Track customer feedback and drive actions that enhance satisfaction.
• Identify opportunities for process improvement and efficiency.

Essential Requirements

• University degree in Business Administration, Engineering, Supply Chain, or related field.
• 5+ years of experience in customer service or supply chain operations.
• Fluent in Spanish and English with strong communication skills.
• Proven experience in people management and customer service processes.
• Hands-on experience with SAP S/4HANA and advanced Microsoft Excel skills.

Commitment to Diversity and Inclusion

Novartis is dedicated to fostering an inclusive work environment and diverse team.

Why Novartis:

Join a community of passionate individuals committed to making a difference in patients' lives. Learn more about our culture and strategies here.

Benefits and Rewards:

Discover the comprehensive benefits that support your personal and professional growth.