Overview

In this remote position, the Service Experience Advocate will be the main point of contact for various stakeholders, ensuring a smooth service experience for our customers.

Accountabilities

• Serve as the main point of contact for policyholders, contractors, and carrier partners.
• Monitor SLAs and proactively prevent delays.
• Coordinate activities among teams.
• Conduct regular follow-ups and status updates.
• Anticipate workflow bottlenecks and implement corrective actions.
• Maintain real-time updates in the service management system.
• Deliver exceptional customer experiences through empathy and urgency.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years in service management.
• Mastery of service lines and lifecycle processes.
• High emotional intelligence and stakeholder management skills.
• Proficiency in Microsoft Office and reliable internet connection required for remote work.

Benefits

• Flexible remote working environment.
• Opportunities for personal and professional growth.
• Access to ongoing training and mentorship programs.
• Health and wellness benefits.

Why Apply Through Jobgether?

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