Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is not your typical support role — this is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

Company Mission

We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it.

Job Details

This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. You'll work closely with our sales and training teams, use cutting-edge tools like Nerdy AI, and be backed by a coaching-driven culture that's committed to helping you succeed.

Why Nerdy?

• Innovative Technology: Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
• Career Growth Opportunities: This is a fully remote, full-time position that offers on-the-job training and future opportunities into training, management, and other parts of the business based on individual performance.
• Uncapped Earning Potential: Enjoy competitive base compensation with generous commission structures that reward your success.
• Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.

Location

Fully Remote - Based in Brazil, Argentina, Chile or Costa Rica

Compensation/Benefits

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week, evenings and weekends required)
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.

Qualifications

• Fluent in English (written and spoken); strong verbal persuasion skills required.
• 3+ years of experience in sales, customer retention, account management, or high-stakes customer service.
• High empathy and emotional intelligence, with the ability to understand families' educational needs.
• Tech-savvy, with the ability to use AI tools and CRM systems.
• Strong organizational and time management skills; able to multitask and stay focused.

Responsibilities

• Own and manage a high volume of inbound calls from customers considering cancellation.
• Act as a consultative sales professional, uncovering customer needs and recommending solutions.
• Deflect cancellations through persuasive, empathetic, and informed conversations.
• Maintain accurate and up-to-date records in CRM tools.

Benefits/Training

• Paid 4-week virtual training program (Mandatory).
• Once in a lifetime opportunity to help revolutionize how the world learns!
• Learn industry-leading communication and customer retention techniques.