Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is not your typical support role; this is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

Why Nerdy?

• Innovative Technology: Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
• Career Growth Opportunities: Fully remote position offering on-the-job training and future opportunities into training and management roles based on performance.
• Uncapped Earning Potential: Competitive base compensation with generous commission structures that reward success.
• Lucrative Bonuses: Achieve retention targets to unlock exciting performance bonuses and incentives.
• Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.

Location

Fully Remote - Based in Brazil, Argentina, Chile, or Costa Rica.

Compensation/Benefits

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week, evenings and weekends required)
• Fully Remote Position
• A unique opportunity to help transform learning!
• A collaborative work environment with plenty of training and a feedback-rich culture.

About Nerdy

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, connects learners to experts through a technology-driven platform.

Qualifications

• Fluent in English; strong verbal persuasion skills required.
• 3+ years of experience in sales or customer service.
• Ability to manage objections and close deals under pressure.
• Strong empathy and emotional intelligence.
• Tech-savvy; experience with AI tools and CRM systems.

Responsibilities

• Manage a high volume of inbound calls and retain revenue.
• Act as a consultative sales professional.
• Deflect cancellations through persuasive communication.
• Collaborate with sales and training teams to share customer feedback.

Success Metrics

• Save at-risk customers and recommend appropriate products.
• Hit or exceed revenue retention targets.
• Embrace feedback and improve performance daily.

Benefits/Training

• Paid 4-week virtual training program, Monday - Friday, 9am-5:30pm CST.
• Fully remote position.
• Learn industry-leading communication and customer retention techniques.