About The Role

TalentWorldGroup is a people-first, multilingual contact center redefining remote work globally. We are currently hiring a Croatian-speaking Sales Development Representative to support a client in the vacation rental industry.

Responsibilities

• Make outbound calls to vacation rental homeowners to introduce the client.
• Assess homeowner interest and prequalify leads based on defined criteria.
• Build rapport and address initial questions or objections.
• Transfer qualified leads to Sales Managers for follow-up and conversion.
• Maintain and update lead information in the CRM system.
• Manage call follow-ups and lead handovers efficiently.
• Participate in monthly KPI reviews and performance discussions.

What You Bring

• Fluent Croatian (C2 level) with strong English communication skills.
• Previous experience in cold calling, outbound sales, or lead generation (preferred).
• Confidence handling objections and engaging prospects by phone.
• Comfortable working with CRMs and lead databases.
• Goal-oriented, self-motivated, and well-organized.

Working Hours (CET)

Fixed Schedule Totaling 20 Hours/week

• Monday: 10:00-13:00 & 15:30-19:00
• Tuesday: 15:30-19:00
• Wednesday: 10:00-13:00
• Thursday: 15:30-19:00
• Friday: 10:00-13:30

Training

• Training planned for April 2026.
• 5 hours of unpaid training, scheduled flexibly within the week according to availability.

Technical Requirements

• Stable broadband internet connection (LAN preferred).
• Processor: 1.8 GHz or higher (64-bit preferred).
• RAM: 8 GB minimum.
• Storage: 10 GB available.
• Screen resolution: 1920 × 1080 (recommended).
• Wired USB headset.
• Operating System: Windows 11 or later, or MacOS 14+.

What We Offer

• Competitive hourly rate (€13/hour) + performance incentives.
• Fully remote, long-term collaboration.
• Freelance cooperation agreement.
• Structured onboarding and ongoing support.
• Access to additional projects within our global talent pool.
• Career development and growth opportunities.
• Gamification programs and performance rewards.