Job Overview

We are hiring a full-time Project Manager to support a long-standing POS and payment services company. This role is heavily focused on keeping the day-to-day office running, managing customer communication, staying on top of internal tickets, supporting onboarding, and ensuring issue resolution.

Role Requirements

This is not a role for someone who needs constant supervision. The ideal candidate is independent, trustworthy, and comfortable taking ownership of day-to-day operations. Clear spoken English is essential for communicating with clients, particularly those experiencing frustration or technical issues.

Working Hours

Hours: 9am–6pm EST with a one-hour lunch break.

Salary

Salary: $2,000/mo

Key Responsibilities

• Manage the company inbox, ensuring outstanding items are followed through to completion.
• Maintain Monday.com tickets accurately.
• Serve as a primary contact for day-to-day customer inquiries.
• Troubleshoot initial POS and payment processing issues.
• Support new client onboarding and follow up on requests.
• Manage scheduling and administrative tasks.

Qualifications

• 3+ years in project coordination, office management, or similar roles.
• Strong spoken English and customer handling experience.
• Familiarity with Monday.com or similar platforms.
• Proactive and able to identify needs without direction.

Nice to Have

• Experience in POS systems or financial services.
• Background in sales or customer onboarding.