Position Details

• Team: Platform & Production Reliability
• Location: Remote (Americas, LatAm preferred)
• Working Hours: Americas time zones (UTC-3 to UTC-8)
• On-call: Rotation aligned with the London trading day
• Employment Type: Full-time, Permanent
• Experience Level: Mid-Level (3-5 years)
• Technology Stack: .NET/C#, Windows Server, AWS, Aurora PostgreSQL, Prometheus, Grafana, Terraform

About The Role

Our trading platform powers every customer interaction, making reliability a first-class product concern. You will be responsible for maintaining and improving the operational reliability of our .NET/C# services on Windows, ensuring they remain highly available, observable, and resilient.

What You'll Do

• Participate in the on-call rotation for production trading systems and lead incident response during service disruptions.
• Investigate production incidents, perform root cause analysis, and implement preventive actions.
• Build and maintain Grafana dashboards, Prometheus alerts, and operational health views.
• Instrument .NET services to improve telemetry and visibility into service health.
• Define, implement, and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Troubleshoot issues across .NET/C# applications, Windows Server, Aurora PostgreSQL databases, and AWS infrastructure.
• Improve deployment safety, release automation, and rollback strategies.
• Automate operational tasks through scripting and infrastructure automation.
• Create and maintain runbooks and operational documentation.
• Continuously improve monitoring and platform reliability.

Requirements

Required Technical Skills

• Scripting & Automation
• Observability
• CI/CD & DevOps
• Cloud & Infrastructure
• Databases
• Reliability Engineering

Preferred Qualifications

• Strong experience debugging and supporting .NET/C# applications in production.
• Experience with Windows Server environments and strong PowerShell skills.
• Experience with Grafana, Prometheus, and infrastructure as code tools like Terraform.
• Familiarity with incident response, root cause analysis, and monitoring best practices.
• Exposure to Docker, Kubernetes, or microservices architecture.

Benefits

• Work on mission-critical trading infrastructure that directly impacts customers.
• Solve challenging reliability and scalability problems in a real-time environment.
• Build world-class observability and automation practices.
• Collaborate with experienced engineers in a modern engineering culture.
• Influence reliability strategy and best practices.

If you're passionate about production engineering and building reliable systems at scale, we'd love to hear from you.