What Makes This Opportunity Unique

As an On-Site Support Analyst, you'll ensure operational continuity and restore the availability of office resources. You'll address complex requests when Service Desk agents escalate them, providing hands-on support directly at the user's location.

This position offers a stimulating environment that fosters both professional growth and teamwork, enabling you to deliver top-notch customer service while gaining valuable IT support experience.

Key Responsibilities

• Review essential services like email and telephony.
• Conduct inspections of data centers and telecom rooms.
• Ensure all meeting room technology is functioning properly.
• Maintain and update inventory of IT assets in alignment with the CMDB.
• Resolve service requests and incidents as assigned.
• Coordinate with vendors for warranty and maintenance administration.
• Document support activities accurately.

Job Requirements

Profile Requirements

• Graduated or close to completion in Systems Engineering or related fields.
• Previous technical support or helpdesk experience.
• Strong diagnosing skills for operating systems.

Required Skills

• Proficiency in troubleshooting hardware and software issues.
• Familiarity with ticketing systems.
• Excellent communication skills.

Benefits

• A supportive work environment with a unique culture.
• Personalized development opportunities.
• Employee referral incentives.
• Spaces for leisure and mental health activities.

Company Description

At SoftwareOne, we thrive on delivering exceptional results for our customers and fostering employee happiness within a respectful community.