Unique Opportunity

As an On-Site Support Analyst, you will be part of a dynamic team focused on restoring operational continuity at user locations. You will escalate requests that Service Desk agents cannot resolve, diagnose issues, and ensure the availability of resources.

Professional Growth

This role offers opportunities to work in a supportive environment that values teamwork, professional growth, and personal development, all while delivering top-notch customer service.

Key Responsibilities

• Review essential services: email, storage, printing, etc.
• Inspect data centers and telecom rooms.
• Ensure meeting rooms' technology is functional.
• Maintain and update inventory of IT assets.
• Provide timely technical support and documentation.
• Collaborate with IT teams for smooth operations.

Job Requirements

Profile: Technician or Professional in related fields, previous technical support experience, solid knowledge of operating systems.

Skills: Proficiency in troubleshooting, excellent communication, ability to prioritize under pressure.

Benefits

• Supportive work culture.
• Personalized development opportunities.
• Economic incentive programs.
• Leisure and health spaces.

SoftwareOne promotes a mutual respect environment, ensuring equal opportunities for all applicants.

Company Overview

At SoftwareOne, success is about delivering results for our customers and being part of a team focused on extraordinary achievement and employee happiness. We are a global leader in software and cloud technology solutions.