Overview

We take care of our employees, and they take care of our customers! Become a member of a global community!

About Expeditors

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors, you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington, employing over 19,000 trained professionals across more than 350 locations worldwide.

Our Mission

We recruit, train, and retain the very best logistics and technical experts. We love to promote from within - more than 50% of our employees have been at Expeditors for five years or more. Our unique compensation program allows you to grow and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties And Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required.
• Use Workflows on a daily basis.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and Service Providers billing.
• Interact with customers in arranging their international shipments.
• Contribute to maintaining strong relationships with suppliers.
• Meet compliance with all regulations.
• Understand department process flow and seek improved efficiency.
• Ensure all customers' standard operating procedures are followed.
• Meet KPI standards as per company procedures.
• Overseas communications with timely responses to inquiries.

Qualifications

• Related experience and/or training.
• Understanding of air documentation process is a plus.
• Effective interpersonal skills for clear communication.
• Pro-active and strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification preferred.
• Fluent in English is mandatory.

Reporting Structure

• Reports to Air Import Lead Agent, Supervisor, and Manager.

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.