About the client:

Our client is a US-based marketing consulting company specializing in digital marketing (SEO, Web Analytics, Social Media, Direct Marketing/ e-mail Marketing, Referral Marketing, Native Advertising, Events & Conferences, etc.). They’re on the lookout for an expert Account Manager.

About the role:

We are looking for a motivated, self-driven individual with a willingness and eagerness to learn! We are looking to add a hard-working, dedicated, and ambitious Account Manager to our client's team. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales team to explore new business opportunities with current clients.
• Provide regular reports to clients on project progress and results.
• Address and resolve any issues or conflicts that may arise during client engagements.
• Ensure a high level of client satisfaction by proactively managing expectations.
  
  

Who are we looking for?

• Minimum 2 years of experience as an Account Manager.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
  
  

Position : Account Manager

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 am to 6 pm EST

Holidays: US Local Holidays

Salary : USD 1800 to USD 2000 per month

Internal Job ID : 0167