About the CompanyPagerDuty is a global leader in digital operations management, trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100. We provide a flexible, award-winning workplace where innovative solutions are created to drive operational efficiency at scale. Join PagerDuty and work alongside talented individuals to tackle complex problems, collaborate in a supportive environment, and contribute to creating a more equitable world. About the RoleWe are seeking an experienced Salesforce Administrator to join our growing team and help manage our global network. In this role, you will be responsible for designing, building, and supporting PagerDuty's expanding enterprise application environment, ensuring the availability, reliability, and security of critical business data. Responsibilities:Collaborate with various stakeholders to understand and analyze business requirements and align them with system functionalities.Manage Salesforce, Zuora, CPQ, Marketo, DocuSign, and other related enterprise applications.Create documentation for system enhancements and customizations, while providing training and leadership to super-users.Implement process improvements and automation to optimize business operations and support.Work with cross-functional teams including Finance, Sales, Marketing, and Product Management to drive projects and product enhancements.Continuously improve processes, manage user security, and oversee system performance.Requirements:Strong communication skills, both oral and written.3+ years of experience in Business System Analysis or Salesforce Administration within a technology company.Proficient in Salesforce.com declarative development, including Flow.Salesforce Administrator Certification is highly preferred.Experience with Salesforce CPQ is a plus.Experience with Agile Methodology is preferred.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Benefits:Competitive salary and comprehensive benefits starting from day one.Flexible work arrangements and paid parental leave.Wellness programs, including Dutonian Wellness Days and paid volunteer time off.Retirement and pension plans, ESPP, and company equity.Opportunities for growth, including company-wide hack weeks and mental wellness programs.For additional information and the full job description, visit the link to our official website below: #J-18808-Ljbffr