The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial. How You'll Make An Impact Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,maintenance issues, warranty-related queries, etc.Be a customer advocate for timely response to issues and for problem resolution and escalationDocument and time-log all activities taken toward resolving customer issuesWhere required, support customers during run-time activities and provide online troubleshooting support and resolutionSupport in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,frequently asked questions, etc.)Participation in ensuring 24/7 availabilityResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. Your Background Experience in Customer Service with a minimum of 2 years of experience.Must be fluent in both Spanish and English; any other language would be an advantageHigh focus on customers and their needsAbility to apply a structured and methodical work style during increased pressure to actIntrinsic attitude to drive innovation and improvementAbility to act solution-oriented and to vary different approaches, be flexible and creativeReadiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Lead project planning, scheduling and cost control efforts, ensuring adherence to methodology and practices. Analyze and monitor schedules, costs, and risks while collaborating with the project team on essential work activities.

Hitachi Energy busca un profesional en servicios de campo para realizar comisionamientos, pruebas y soporte técnico en transformadores de potencia, cumpliendo con normativas y promoviendo una cultura de seguridad.

Oportunidad en Aseguramiento de la Calidad en Manufactura: define actividades y estándares de calidad, audita procesos y asegura productos. Genera mejoras y toma decisiones basadas en datos, manteniendo comunicación constante con las partes involucradas.