Description: The Support Technician should be responsible to provide Aftersales support for South American countries, except Brazil, working from home. This position is for a candidate living in Chile.He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic standards and requirements from the related countries.ResponsibilitiesHandle general inquires for technical support and after sales related activities;Training partners to provide daily technical support to customers over phone line, email, or face to face;Solve / handle technical escalations from the customers;Provide technical advice for local distributors, installers and end users;Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;Keep track of in-out of replacements units;Perform firmware upgrading and minor reworks in hardware locally when necessary;Maintain frequent communication with management staff in Brazil and other team members across South America;Maintain a good communication with Level 2 engineers based in HQ office;Attend exhibitions and marketing events and introduce products and solutions;Submit the related reports and documents to supervisor every week.Required SkillsIntermediate English for speaking and writing;Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;Advanced knowledge of PV Inverters (on-grid and storage);At least 1 year of experience with PV inverters;Experience with DG (Distributed Generation);Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;Knowledge about South America countries regulation on PV;MS Office.Optional Skills (If you have them, it’s a Plus!)Portuguese speaking;Experience with PV Large Utility-Scale;Experience with lead-acid and lithium batteries for PV storage systems;Zendesk experience;NeoCRM experience.AttributionsExcellent organization skills with the ability to quickly assess priorities;International mindset for a multi-cultural environment;Proactivity, sense of urgency, team work;Independence (work without direct supervision);Availability for business trips in South America. Nivel de antigüedad: IntermedioTipo de empleo: Contrato por obraFunción laboral: Atención al cliente y FormaciónSectores: Fabricación de semiconductores de energías renovables

SAM Key Account Manager [Retail & Projects]Mission: Focus on the solar retail distributors in South America region. This role is responsible for building and expanding relationships with strategically key customers. Assigned to multiples accounts, the Account Manager is responsible for achieving sales targets, channel development, channel operation, and strategic account planning while maintaining customer satisfaction. The work environment is remote. You will be working with a team of professionals in presales, after sales and marketing and also interact with inside sales in the company headquarters. Your home base is in Chile, preferably Santigo City.Main responsibilities:Sell into residential, C&I and Utility market segments.Responsible for the operation and implementation of effective business development measures to ensure the promotion and generation of sales in accordance with company policies.Taking actions to resolve complex problems, implement measures to achieve cost savings and ensure customer satisfaction.Increase the distributors volume across all product lines (inverters, storage, etc.).Setup business development plan and action plans by account.Identify, drive and pursue new business opportunities with different distributors, wholesalers, resellers, installers by selecting appropriate company products /services enablers.Manage business opportunities and deliver recognized value to customers that will generate profit and continuous growth for GoodWe.Identify Distributor sales requirements/gaps and work on a solution.Develop and maintain an understanding of target customers and markets, as well as industry/channel issues, and customer purchasing behavior and influences. Obtain, evaluate and communicate such market-customer-channel & competitor behavior information.Work jointly with Pre-sales, After-sales, and Marketing teams to establish and implement business plan objectives.Provide portfolio, channel policy, and campaigns presentations to distributor, resellers, and installers.Build and maintain strong relationships with customers, installers, distributors, EPCs and Investors.Work with CRM for the best outcome.ProfileBachelor’s degree in an Engineering-related field is preferred.Business development expertise with a proven sales track record with Tier-1 companies.Professional experience in working with PV solar inverters preferred.Exceptional analytical skills, relationship management qualities, and leadership abilities.Strong goal orientation and closing mindset.Proven ability to articulate the value proposition of solutions and to differentiate against competitors.Able to work with a high degree of independence.We expect an enthusiastic team player, willing to communicate across departments.Fluent in English and Spanish.Proven customer focus with bottom line in mind.Willing to travel in South America.Must have a valid driver’s license. Nivel de antigüedad: IntermedioTipo de empleo: Contrato por obraFunción laboral: Consultoría y Desarrollo empresarialSectores: Fabricación de semiconductores de energías renovables