Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, includingBuilt In's 100 Best Midsize Places to Work in SF 2025,Y Combinator's list of Top Companies in 2023,#4 on Fortune's Best Workplaces in the Bay Area,Inc. Magazine's 2022 Best Workplaces list,andForbes Best Startup Employers 2022 List.We're looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.What will you be doing?Ensure 100% success of all of our Front customersEngage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfactionBecome an expert on how Front works and its day-to-day usageRespond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)Debugging and testing product features and reporting them to product and engineeringIdentify common customer challenges and proactively find ways to improve our product and processesWhat skills and experience do you need?A highly motivated self-starter who is ready to dig in, hustle, and crush the queuesProven track record of great customer service experience in a SaaS/tech environmentTech savvy and hungry to improve technical skillsAbility to identify customer needs and successfully implement solutionsExcellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different usersHumble and friendly person who genuinely loves helping people and solving problemsFluent in EnglishExperience with using Front is a huge plus!Exudes customer empathyThis is a fully remote position based out of Chile, expected to work the following shift:Mon - Fri6 am - 3 pm GMT-4 (local time in Chile) -3am to 12pm PST / 10am to 7pm UTCAdditionally, this position includes an on-call rotation a few weeks/weekends per year (after completing onboarding)What we offerCompetitive salaryFully covered health insurance - medical, dental and visionGenerous paid time offMental health support with Workplace OptionsFamily planning support with MavenMonthly Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesMonthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.Wellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand theCalifornia Recruiting Privacy Notice&EU Privacy Notice#J-18808-Ljbffr

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List . We are looking for an experienced Full Stack engineer to join our Activation team at Front, which owns our trial experience and new customer onboarding flows. To be successful in this role you must be a quick learner, have proven software development skills, enjoy solving hard problems, and work well in a small, cross-functional, dynamic team. You should also have experience leading teams that develop and make product decisions through rigorous experimentation. 🧪 What will you be doing? Work on all parts of the trial experience for Front - anything that goes into converting companies from passive explorers to paid customers is in focus for this team! Building features and experiences that help converted customers get the most out of Front, turning them into long term, high value customers.Designing experiments to test hypotheses on features/changes that might improve our trial conversion rate, and ultimately drive more new business revenue for Front. 🚀Lead a team of high-performing engineers, providing technical guidance and driving key technical decisions.Design and contribute to sub-systems to make Front a better, more powerful collaboration software.Work closely with product managers, product designers and other engineers to conceptualize, build and test new features. What skills and experience do you need? Industry experience building fast, reliable, real-time web-based applications.Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.Exposure to architectural patterns of a large, high-scale web application.Product minded: committed to building the best user experience.Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.Full professional English proficiency. Bonus Rigor in A/B testing, test coverage, and other web best practices.Experience in API design.Experience working with complex data models at scale.A hunger for business impact.Wellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day! What We Offer Competitive salaryFully covered health insurance - medical, dental and visionGenerous paid time offFocus Fridays - learn more here!Mental health support with Workplace OptionsFamily planning support with MavenMonthly Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesMonthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.Wellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List . Front is a complex, multi-player application with high-performance demands. Our Client Platform team is the backbone of our user experience, maintaining the Desktop (Electron), Mobile (React Native), and Web foundations that power Front. We're looking for a Senior Frontend Engineer who is comfortable working with modern tools to deliver key improvements and new features to both our end-users and internal engineering teams. This is a great opportunity to join a small but mighty team that has been able to share over 70% of code between the various platforms to make them more accessible to product teams! What You’ll Do Own and drive significant components of Front’s client-side codebase across Desktop, Mobile, or Web platforms.Champion code quality, performance, and maintainability, setting standards for the team.Provide technical leadership and mentorship to other engineers, fostering a culture of learning and growth.Act as a subject-matter expert on one or more of our core technologies (React, React Native, Electron), guiding architectural decisions and best practices.Engage with and understand the needs of our internal engineering customers, providing support and building tools that enhance their workflows.Collaborate with product and design teams to deliver on the product roadmap, translating high-level specs into functional features. What Skills And Experience You Need Extensive experience building and maintaining fast, reliable, real-time applications.Deep understanding of modern web technologies and frameworks (React, Redux, Typescript, Webpack, etc.) and/or experience with React Native and/or Electron.Proven track record of delivering complex projects with high quality and performance.Strong product sense and a commitment to creating the best user experience for both end-users and internal engineers.Excellent communication and collaboration skills, with the ability to articulate technical concepts clearly.Ability to thrive in a dynamic, fast-paced environment and adapt to evolving priorities.A pragmatic approach to problem-solving, balancing idealism with practical constraints. Bonus Points Experience with migrating large-scale applications.Experience with native mobile development (Android/iOS).Contributions to open-source projects. What We Offer Competitive salaryFully covered health insurance - medical, dental and visionGenerous paid time offFocus Fridays - learn more here!Mental health support with Workplace OptionsFamily planning support with MavenMonthly Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesMonthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.Wellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.Our Admin Experience team is in charge of the holistic experience of setting up and managing Front. Our product is a powerful and flexible tool. We strive toward a first class user experience for admins, and guide them as they adopt Front deeply. The Admin Experience team is in charge of the user journey through all our settings, of our permission architecture, of the majority of user management, etc. By making admins’ life easier, we guarantee that our customers get the most value out of Front.What will you be doing?Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap.Find elegant solutions to usability problems.Ramp on new web technologies that will make Front better.What skills and experience do you need?Strong experience working on complex software systems, with a preference for full stack or backend engineering.Product-minded: committed to building the best user experience.Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.Full professional English proficiencyBonusEnjoys building tools and foundations that users and coworkers will regularly usePrevious experiences around user management (session management, SCIM, permissions, etc) or security are a plusWhat We OfferCompetitive salaryFully covered health insurance - medical, dental and visionGenerous paid time offFocus Fridays - learn more here!Mental health support with Workplace OptionsFamily planning support with MavenMonthly Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesMonthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.Wellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice Nivel de antigüedad: IntermedioTipo de empleo: Jornada completaFunción laboral: Ingeniería y Tecnología de la informaciónSectores: Desarrollo de software