autobrush is an ADA-accepted and clinically proven u-shape toothbrush. It's a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and an agile working environment. We are a direct response, DTC, self-funded startup. We have high expectations and expect that you will, too. autobrush is and will remain a fully remote company with a passion for creating a culture where our employees are valued. We are equally obsessed with your experience as a part of this team. About the Role:autobrush is on a mission to revolutionize oral health, and we're looking for an eCommerce Brand Manager who is both a strategist and an operator. This role isn't just about generating insights and ideas—it's about execution at the highest level. You will own our Shopify storefront, drive revenue through meticulous optimization, and ensure every part of the purchase funnel is dialed in for performance. This is a high-impact, high-accountability role where you will be expected to move quickly, think critically, and take full ownership of your lane. You'll be responsible for real-time optimizations, implementing changes rapidly, and ensuring that autobrush's eCommerce engine runs at peak efficiency. What You'll Need to Be Great Here: Deep, hands-on Shopify expertise. You've launched complex flows, debugged backend issues, built product variants, and driven revenue through smart UX decisions. CRO execution experience. You've run A/B tests, dissected heatmaps and funnel reports, and improved CVR through data-backed decisions. You understand ad-to-site performance flow. You know how landing pages tie directly into ROAS, and how offer presentation changes shopper behavior. Comfort with heatmaps and session recordings. You've lived in Hotjar, Clarity, or equivalent tools, using scroll depth, click maps, and rage click data to find bottlenecks. Process-driven and self-managing. You create clean SOPs, lead cross-functional teams with clarity, and keep projects on track with minimal oversight. You ship fast. If you see a drop in CVR on Friday, you're pushing a fix by Monday. Key Responsibilities: Own and optimize the full eCommerce funnel—Shopify first, Amazon second. Increase RPS through CRO testing, funnel audits, UX improvements, and performance alignment. Own upsell and bundling strategies across platforms (cart, post-purchase, A+ content). Work with paid media teams to sync landing pages and offers to ad creative and intent. Audit and optimize PDPs, product variants, and offer presentation to increase CVR. Analyze heatmaps, scroll depth, funnel paths, and session recordings to find and fix issues. Apply learnings from Shopify CRO to Amazon PDPs and Meta Shop to maintain funnel consistency. Admin, Process & Execution: Ensure Shopify operations run smoothly: pricing updates, site edits, launches, test timelines. Keep tight documentation of what's tested, what's launched, and what's learned. Manage third-party tools like Replo, Shopify apps, post-purchase upsells, and analytics plug-ins. Run rigorous QA for every new feature or experiment before rollout. Maintain brand consistency across all digital storefronts, including pricing, offers, and messaging. Work cross-functionally with developers, designers, and paid media to bring site changes to life. Lead project timelines and communication—own the execution, not just the idea. Coordinate product launches and promotions across platforms and teams. Drive reporting and insights for funnel performance, CRO results, and AOV/CVR changes. Who You Are:You think like a hacker and a strategist, but you run a tight ship. You thrive in fast-paced, high-growth environments where data, creativity, and precision collide. You don't just analyze what's wrong—you fix it. You don't just launch tests—you track them, document them, and scale what works. You've been in the weeds of real Shopify stores and real revenue challenges. And above all, you're hungry to build something that matters—a brand that's changing the game in oral care. Why This Role is Unique:This isn't just Shopify management—this is about owning the entire revenue engine of autobrush. You'll drive RPS-focused strategies, making real impact on revenue and profitability. You'll work alongside top-tier performance marketers, ensuring seamless ad-to-site experiences. You'll be given the freedom to test, iterate, and execute high-impact experiments that drive real results. You'll help define the future of autobrush's eCommerce strategy, playing a key role in long-term growth. What Makes Us Special: We care. We're obsessed with our customers and the details that impact their experience. We take responsibility. We own our wins, mistakes, and everything in between. We solve problems. Challenges excite us—we find solutions, not excuses. We prioritize people. Relationships come first. We build trust, not just transactions. Why Join Us: Shape the future of a disruptive, high-growth brand. Be part of a fast-growing, bootstrapped company with ambitious goals. Work on projects that truly matter—from scaling subscriptions to optimizing PDPs, every decision makes an impact. Seniority levelEntry level Employment typeFull-time Job functionMarketing and Sales Retail Health and Personal Care Products#J-18808-Ljbffr

🚨 Read this first We get 1,000+ applicants.  We only review submissions that complete this short pre-interview form:   https://docs.google.com/forms/d/e/1FAIpQLSfGmwKR2rzkp4NyDs6vrDfnU0eDLfbR9q2TRidW_EjGdZ0pAA/viewform We read every single one. If you're serious about CRO, you'll love this. And now, autobrush. autobrush is an ADA-accepted and clinically proven u-shape toothbrush. It’s a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and an agile working environment. We are a direct response, DTC, self-funded startup. We have high expectations and expect that you will, too. autobrush is and will remain a fully remote company with a passion for creating a culture where our employees are valued. We are equally obsessed with your experience as a part of this team. About the Role: autobrush is on a mission to revolutionize oral health, and we’re looking for a Shopify CRO Manager who is both a strategist and an operator. This role isn’t just about generating insights and ideas—it’s about execution at the highest level. You will: Own our Shopify storefrontDrive revenue through meticulous optimizationEnsure every part of the purchase funnel is dialed in for performance This is a high-impact, high-accountability role. You’ll be expected to move quickly, think critically, and take full ownership of your lane — implementing real-time optimizations and keeping autobrush’s eCommerce engine running at peak efficiency. What You’ll Need to Be Great Here Deep, hands-on Shopify expertise. You’ve launched complex flows, debugged backend issues, built product variants, and driven revenue through smart UX decisions.CRO execution experience. You’ve run A/B tests, dissected heatmaps and funnel reports, and improved CVR through data-backed decisions.You understand ad-to-site performance flow. You know how landing pages tie directly into ROAS, and how offer presentation changes shopper behavior.Comfort with heatmaps and session recordings. You’ve lived in Hotjar, Clarity, or equivalent tools, using scroll depth, click maps, and rage click data to find bottlenecks.Process-driven and self-managing. You create clean SOPs, lead cross-functional teams with clarity, and keep projects on track with minimal oversight.You ship fast. If you see a drop in CVR on Friday, you're pushing a fix by Monday. Key Responsibilities Revenue Optimization (Shopify + Amazon) Own and optimize the full eCommerce funnel—Shopify first, Amazon second.Increase RPS through CRO testing, funnel audits, UX improvements, and performance alignment.Own upsell and bundling strategies across platforms (cart, post-purchase, A+ content).Work with paid media teams to sync landing pages and offers to ad creative and intent.Audit and optimize PDPs, product variants, and offer presentation to increase CVR.Analyze heatmaps, scroll depth, funnel paths, and session recordings to find and fix issues.Apply learnings from Shopify CRO to Amazon PDPs and Meta Shop to maintain funnel consistency. Admin, Process & Execution Ensure Shopify operations run smoothly: pricing updates, site edits, launches, test timelines.Keep tight documentation of what’s tested, what’s launched, and what’s learned.Manage third-party tools like Replo, Shopify apps, post-purchase upsells, and analytics plug-ins.Run rigorous QA for every new feature or experiment before rollout.Maintain brand consistency across all digital storefronts, including pricing, offers, and messaging. Team Collaboration & Leadership Work cross-functionally with developers, designers, and paid media to bring site changes to life.Lead project timelines and communication—own the execution, not just the idea.Coordinate product launches and promotions across platforms and teams.Drive reporting and insights for funnel performance, CRO results, and AOV/CVR changes. Who You Are: You think like a hacker and a strategist, but you run a tight ship. You thrive in fast-paced, high-growth environments where data, creativity, and precision collide. You don’t just analyze what’s wrong—you fix it. You don’t just launch tests—you track them, document them, and scale what works. You’ve been in the weeds of real Shopify stores and real revenue challenges. And above all, you’re hungry to build something that matters—a brand that’s changing the game in oral care. Why This Role is Unique: This isn’t just Shopify management—this is about owning the entire revenue engine of autobrush. You’ll drive RPS-focused strategies, making real impact on revenue and profitability.You’ll work alongside top-tier performance marketers, ensuring seamless ad-to-site experiences.You’ll be given the freedom to test, iterate, and execute high-impact experiments that drive real results.You’ll help define the future of autobrush’s eCommerce strategy, playing a key role in long-term growth. What Makes Us Special We care. We’re obsessed with our customers and the details that impact their experience.We take responsibility. We own our wins, mistakes, and everything in between.We solve problems. Challenges excite us—we find solutions, not excuses.We prioritize people. Relationships come first. We build trust, not just transactions. Why Join Us Shape the future of a disruptive, high-growth brand.Be part of a fast-growing, bootstrapped company with ambitious goals.Work on projects that truly matter—from scaling subscriptions to optimizing PDPs, every decision makes an impact. Ready to apply? We don’t review LinkedIn submissions unless this form is completed:  https://docs.google.com/forms/d/e/1FAIpQLSfGmwKR2rzkp4NyDs6vrDfnU0eDLfbR9q2TRidW_EjGdZ0pAA/viewform 

But first, autobrush. autobrush is an ADA-accepted and clinically proven u-shape toothbrush. It’s a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and an agile working environment. We are a direct response, DTC, self-funded startup. We have high expectations and expect that you will, too. autobrush is and will remain a fully remote company with a passion for creating a culture where our employees are valued. We are equally obsessed with your experience as a part of this team. *No application will be considered unless this sheet is properly filled out: https://docs.google.com/forms/d/e/1FAIpQLSfGmwKR2rzkp4NyDs6vrDfnU0eDLfbR9q2TRidW_EjGdZ0pAA/viewform  Improve your odds of an interview: The application process at autobrush is in-depth because we only hire truly dedicated individuals. Please take your time to make sure your application is the best representation of your skills and personality. About the Role: autobrush is on a mission to revolutionize oral health, and we’re looking for an eCommerce Brand Manager who is both a strategist and an operator. This role isn’t just about generating insights and ideas—it’s about execution at the highest level. You will own our Shopify storefront, drive revenue through meticulous optimization, and ensure every part of the purchase funnel is dialed in for performance. This is a high-impact, high-accountability role where you will be expected to move quickly, think critically, and take full ownership of your lane. You’ll be responsible for real-time optimizations, implementing changes rapidly, and ensuring that autobrush’s eCommerce engine runs at peak efficiency. What You’ll Need to Be Great Here Deep, hands-on Shopify expertise. You’ve launched complex flows, debugged backend issues, built product variants, and driven revenue through smart UX decisions.CRO execution experience. You’ve run A/B tests, dissected heatmaps and funnel reports, and improved CVR through data-backed decisions.You understand ad-to-site performance flow. You know how landing pages tie directly into ROAS, and how offer presentation changes shopper behavior.Comfort with heatmaps and session recordings. You’ve lived in Hotjar, Clarity, or equivalent tools, using scroll depth, click maps, and rage click data to find bottlenecks.Process-driven and self-managing. You create clean SOPs, lead cross-functional teams with clarity, and keep projects on track with minimal oversight.You ship fast. If you see a drop in CVR on Friday, you're pushing a fix by Monday. Key Responsibilities Revenue Optimization (Shopify + Amazon) Own and optimize the full eCommerce funnel—Shopify first, Amazon second.Increase RPS through CRO testing, funnel audits, UX improvements, and performance alignment.Own upsell and bundling strategies across platforms (cart, post-purchase, A+ content).Work with paid media teams to sync landing pages and offers to ad creative and intent.Audit and optimize PDPs, product variants, and offer presentation to increase CVR.Analyze heatmaps, scroll depth, funnel paths, and session recordings to find and fix issues.Apply learnings from Shopify CRO to Amazon PDPs and Meta Shop to maintain funnel consistency. Admin, Process & Execution Ensure Shopify operations run smoothly: pricing updates, site edits, launches, test timelines.Keep tight documentation of what’s tested, what’s launched, and what’s learned.Manage third-party tools like Replo, Shopify apps, post-purchase upsells, and analytics plug-ins.Run rigorous QA for every new feature or experiment before rollout.Maintain brand consistency across all digital storefronts, including pricing, offers, and messaging. Team Collaboration & Leadership Work cross-functionally with developers, designers, and paid media to bring site changes to life.Lead project timelines and communication—own the execution, not just the idea.Coordinate product launches and promotions across platforms and teams.Drive reporting and insights for funnel performance, CRO results, and AOV/CVR changes. Who You Are: You think like a hacker and a strategist, but you run a tight ship. You thrive in fast-paced, high-growth environments where data, creativity, and precision collide. You don’t just analyze what’s wrong—you fix it. You don’t just launch tests—you track them, document them, and scale what works. You’ve been in the weeds of real Shopify stores and real revenue challenges. And above all, you’re hungry to build something that matters—a brand that’s changing the game in oral care. Why This Role is Unique: This isn’t just Shopify management—this is about owning the entire revenue engine of autobrush. You’ll drive RPS-focused strategies, making real impact on revenue and profitability.You’ll work alongside top-tier performance marketers, ensuring seamless ad-to-site experiences.You’ll be given the freedom to test, iterate, and execute high-impact experiments that drive real results.You’ll help define the future of autobrush’s eCommerce strategy, playing a key role in long-term growth. What Makes Us Special We care. We’re obsessed with our customers and the details that impact their experience.We take responsibility. We own our wins, mistakes, and everything in between.We solve problems. Challenges excite us—we find solutions, not excuses.We prioritize people. Relationships come first. We build trust, not just transactions. Why Join Us Shape the future of a disruptive, high-growth brand.Be part of a fast-growing, bootstrapped company with ambitious goals.Work on projects that truly matter—from scaling subscriptions to optimizing PDPs, every decision makes an impact.

But first, autobrush. autobrush is an ADA-accepted and clinically proven u-shape toothbrush. It’s a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and an agile working environment. We are a direct response, DTC, self-funded startup. We have high expectations, and we expect that you will too. autobrush is and will remain a fully remote company with a passion for creating a culture where our employees are valued. We are equally obsessed with your experience as a part of this team. No application will be considered unless this form is completed: https://docs.google.com/forms/d/e/1FAIpQLSemD_OKJSZNcDa_TYTY_1DHMnr5VyH1mlAqoubeV6n5dNpz8g/viewform  Improve your odds of an interview: The hiring process at autobrush is intentionally rigorous. We only bring on people who are deeply committed to excellence and impact. This isn’t a checkbox role—it’s an opportunity to lead. Take your time, show us your strengths, and let your personality come through. About the role: We’re looking for a Customer Experience Manager who can lead with empathy, think strategically, and turn day-to-day interactions into brand-building moments. This role owns the full spectrum of CX—from ticket resolution to proactive customer communication, from managing a high-performing team to training and optimizing our AI assistant, Siena. This is not just about putting out fires. You’ll create systems, design experiences, and help shape the way customers think and feel about autobrush. Your work will have a direct impact on satisfaction, retention, and reputation. Key responsibilities Customer Experience Strategy: Develop and own a customer experience roadmap that aligns with our values and brand standards. Build scalable systems while still sweating the details.Monthly Customer Interviews: You’ll be the voice of our customer—scheduling, conducting, and synthesizing interviews monthly to uncover themes, pain points, and growth opportunities.Escalations & Chargebacks: Manage high-touch support moments. De-escalate issues with empathy, own chargeback mitigation, and use difficult moments as opportunities to drive loyalty.Voice of the Customer (VoC): Create a clear feedback loop that captures product and experience issues, captures NPS sentiment that surfaces themes, and informs decisions across product, marketing, and operations.Team Leadership & Development: Lead a high-performing team of 5. Set the tone, coach with care, and create a culture of accountability, positivity, and continuous improvement. Set the bar, raise the bar.Process Ownership & Automation: You’ll live inside systems like Gumloop and Zapier. Design workflows, reduce manual work, and constantly refine how the team operates.Customer Communication: Lead communication strategies during changes, delays, or product rollouts. Ensure customers feel informed, respected, and valued at all times.Social Listening & Brand Insight: Track and analyze what customers are saying across platforms. Turn conversations into insight, and insight into action.AI Tool Ownership (Siena): Manage, maintain, and train our AI assistant (Siena) to reflect our voice and deliver fast, human-first support at scale. What we're looking for 4–6 years of experience in customer experience management, ideally within a fast-paced DTC brandStrong process orientation and experience building automations with tools like Zapier, Gumloop, or similarProven success leading a support team and improving key metrics like CSAT, resolution time, and churnStrong understanding of VoC programs and how to operationalize feedbackExperience with platforms like Gorgias, Zendesk, Shopify, Loop, Notion, and AsanaAbility to lead AI support evolution—not just use it, but shape itClear, confident communicator with experience handling escalations and high-stakes momentsA data-minded approach to feedback, retention, and process improvementsComfortable balancing day-to-day operations with long-term strategic thinking Who you are: You’re not afraid to speak up. You lead from the front and bring clarity, energy, and follow-through to everything you touch. You’re process-driven to your core. Broken systems bother you—and you fix them fast. You’re the person others turn to when things feel messy. You thrive in ambiguity, take ownership without being asked, and love a clean system as much as a warm interaction. You build relationships easily, think in frameworks, and get excited about a queue full of edge cases. You’re curious, confident, and relentlessly focused on making things better—for your team, for your customers, and for the brand. Why this role is unique You’ll be the connective tissue between the brand and our customers—shaping not just what we say, but how we make people feelYou’ll manage and scale Siena, our AI assistant, pushing the boundaries of what human + machine CX can look likeYou’ll help define what great CX looks like at a brand that genuinely values the experienceYou’ll help shape product direction, marketing messaging, and brand trust—all through the lens of real customer insight What makes us special We care. We sweat the details that others overlook because they matterWe take responsibility. We own our wins, our mistakes, and everything in betweenWe solve problems. We move fast, test often, and act with urgencyWe prioritize people. Customers and teammates alike—we do right by them Why join us Help define what best-in-class CX looks like at a brand changing the way people brushJoin a team that’s scaling quickly and staying personalWork with teammates who care about quality, clarity, and executionGet in early. Have a voice. Make your mark